The service includes fixing any broken or damaged parts of the carts, such as wheels, handles, or baskets, as well as performing regular maintenance to keep the carts in top shape. This service is important for retailers as it ensures that the carts are safe and functional for customers to use, and also helps to prolong the life of the carts, reducing the need for costly replacements.

The repair and maintenance service is usually done on-site, at the retailer's location, and the carts are usually serviced on a regular schedule, such as monthly, quarterly or annually depending on the usage. The service provider may also offer an emergency repair service for urgent repairs. This service is an important aspect of maintaining a clean, safe, and functional shopping cart fleet, which is critical for the overall customer experience and store reputation.